Terms & Conditions

For Kent Cabling & Data Solutions Ltd

Effective date: 20/09/2026

1. About Us

Kent Cabling & Data Solutions Ltd (“we”, “us”, “our”) provides network cabling, data cabling, fibre, Wi-Fi, CCTV, containment, installation, testing, maintenance, and related services for commercial and domestic customers.

2. Definitions

In these Terms & Conditions:

• “Client” means the person, company, or organisation purchasing services from us.
• “Services” means the works, labour, testing, supply, installation, repair, maintenance, and related services we provide.
• “Goods” means any equipment, materials, components, hardware, cabling, fixings, or other items supplied by us.
• “Contract” means the agreement between us and the Client for the supply of Goods and/or Services.
• “Quotation” means any written price, estimate, or proposal issued by us.

3. Basis of Contract

3.1 A Contract is formed when:

• the Client accepts our Quotation in writing, or
• the Client instructs us to begin work, or
• the Client pays a deposit, where required.

3.2 These Terms & Conditions apply to all Contracts unless otherwise agreed in writing.

3.3 Any descriptions, specifications, drawings, or timelines provided by us are approximate unless expressly confirmed in writing.

3.4 Any terms proposed by the Client shall not apply unless expressly agreed by us in writing.

4. Quotations and Pricing

4.1 Quotations are valid for 28 days from the date of issue unless otherwise stated.

4.2 Quotations are based on the information available at the time and may be revised if:

• the scope of work changes;
• site conditions differ from those disclosed or reasonably expected;
• access is restricted or delayed;
• there are increases in material, labour, transport, or supplier costs;
• additional works are required for safety, compliance, or completion.

4.3 Unless otherwise stated, prices:

• are in GBP sterling;
• exclude VAT, which will be charged at the prevailing rate;
• exclude any parking charges, congestion charges, tolls, permits, traffic management, lifting equipment, specialist access equipment, and third-party fees unless specifically included.

4.4 Any extra works requested by the Client will be chargeable in addition to the Quotation.

5. Deposits and Payment

5.1 We may require a deposit before ordering materials or scheduling works.

5.2 Unless otherwise agreed in writing, invoices are payable within 7 days of the invoice date.

5.3 We reserve the right to:

• issue staged invoices for larger projects;
• invoice for materials ordered in advance;
• require full payment on completion for smaller works.

5.4 If payment is not made by the due date, we may:

• charge interest under the Late Payment of Commercial Debts legislation where applicable;
• suspend further work;
• withhold test results, certificates, documentation, warranties, or handover information until payment is received in full.

5.5 The Client shall pay all sums due without set-off, deduction, or counterclaim unless required by law.

6. Client Responsibilities

The Client shall:

• provide safe and timely access to the site;
• ensure all relevant permissions, consents, and approvals are in place unless we have agreed to obtain them;
• provide accurate information regarding existing services, cabling routes, asbestos, hidden hazards, and site restrictions;
• ensure the site has suitable power, lighting, and working conditions where applicable;
• ensure another contractor’s work that we depend on has been completed to the required standard before our attendance.

We shall not be liable for delays, extra costs, or damage arising from inaccurate or incomplete information supplied by the Client.

7. Site Conditions and Unforeseen Works

7.1 Our Quotation assumes reasonably accessible working conditions.

7.2 If we encounter hidden obstructions, unsafe conditions, asbestos risks, undocumented services, blocked routes, structural issues, or any condition that affects the works, we may:

• stop work until the issue is resolved;
• revise the price and/or programme;
• charge for abortive visits, delays, additional labour, or materials.

7.3 Where urgent remedial action is reasonably required for safety or to protect property, we may carry out such work and charge the Client accordingly.

8. Delivery and Timescales

8.1 Any dates given for delivery or completion are estimates only unless specifically agreed in writing.

8.2 We shall not be liable for delays caused by:

• supplier shortages;
• access restrictions;
• third-party contractors;
• adverse weather;
• Client changes;
• force majeure events;
• any cause outside our reasonable control.

8.3 We may make reasonable changes to the schedule of works.

9. Goods and Materials

9.1 All Goods remain our property until paid for in full.

9.2 Risk in the Goods passes to the Client upon delivery to site or installation, whichever occurs first.

9.3 We may substitute equivalent materials or components where necessary, provided they are of comparable quality and suitability.

9.4 Where the Client supplies materials or equipment:

• we give no warranty as to their suitability, compatibility, or performance;
• any additional time, modifications, or failures arising from Client-supplied items shall be chargeable;
• we are not responsible for manufacturer defects in Client-supplied items.

10. Variations

10.1 Any variation to the agreed scope of works must be agreed in writing where reasonably practicable.

10.2 Variations may affect price and completion dates.

10.3 If the Client instructs us to proceed before a variation price is agreed, the work shall be charged on a reasonable time and materials basis.

11. Testing, Certification, and Documentation

11.1 Where included in the Contract, we will carry out appropriate testing on installed systems.

11.2 Test results, reports, labelling, as-built information, and other documentation will only be provided once all invoices relating to the relevant works have been paid in full.

11.3 Unless expressly stated, our Services do not include design certification, building control approval, electrical certification, or third-party compliance sign-off.

12. Cancellation and Postponement

12.1 If the Client cancels or postpones works after accepting a Quotation, we may charge for:

• materials ordered or committed;
• work already carried out;
• time allocated;
• non-refundable supplier charges;
• reasonable administration and loss arising from the cancellation or postponement.

12.2 Where works are delayed by the Client, we reserve the right to re-schedule and revise pricing if costs increase.

13. Warranties

13.1 We warrant that Services will be carried out with reasonable skill and care.

13.2 Any warranty on Goods supplied is limited to the manufacturer’s warranty where applicable.

13.3 Our workmanship warranty period shall be [12 months] from practical completion, unless otherwise stated in writing.

13.4 This warranty does not apply to faults arising from:

• misuse, neglect, accidental damage, vandalism, or unauthorised alteration;
• fair wear and tear;
• defects in existing infrastructure;
• power issues, environmental conditions, or third-party interference;
• Client-supplied equipment or materials.

13.5 The Client must notify us of any alleged defect within a reasonable time and give us the opportunity to inspect and, where applicable, remedy it.

14. Limitation of Liability

14.1 Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any liability that cannot lawfully be excluded.

14.2 Subject to clause 14.1, our total liability under or in connection with the Contract shall be limited to the total amount paid by the Client under the relevant Contract.

14.3 We shall not be liable for:

• loss of profit;
• loss of revenue;
• loss of business;
• loss of data;
• indirect or consequential loss;
• network downtime or service interruption unless expressly accepted in writing.

14.4 The Client is responsible for ensuring appropriate insurance is in place for premises, systems, equipment, and business interruption.

15. Existing Services and Damage

15.1 We will use reasonable care when working on site.

15.2 Unless caused by our negligence, we are not responsible for damage to hidden, undocumented, fragile, or improperly installed services, finishes, or structures.

15.3 The Client is responsible for identifying concealed services, hazards, and restricted areas before work starts.

16. Health and Safety

16.1 We may refuse to start or continue works where we reasonably consider conditions to be unsafe.

16.2 The Client shall comply with all applicable health and safety requirements and site rules and shall provide relevant induction information where required.

16.3 Additional costs arising from site-specific compliance requirements not previously disclosed may be charged.

17. Force Majeure

We shall not be liable for any failure or delay caused by events beyond our reasonable control, including severe weather, flood, fire, disease outbreak, strike, supply chain disruption, utility failure, transport disruption, government action, or acts of God.

18. Intellectual Property

All drawings, proposals, layouts, plans, and documentation prepared by us remain our intellectual property unless otherwise agreed in writing and may not be copied, shared, or reused without our permission.

19. Data Protection

We will process personal data in accordance with applicable UK data protection law. Where applicable, details of how we use personal data will be set out in our Privacy Policy.

20. Complaints

Any complaint regarding our Goods or Services should be made in writing as soon as reasonably possible, with sufficient detail to allow investigation.

21. Termination

We may terminate or suspend the Contract immediately if:

• the Client fails to pay on time;
• the Client commits a material breach of the Contract;
• site conditions are unsafe;
• the Client becomes insolvent or appears unable to pay debts as they fall due.

On termination, the Client shall pay for all work done, materials ordered, and costs incurred up to the date of termination.

22. General

22.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

22.2 No failure or delay by us to enforce any right shall constitute a waiver of that right.

22.3 These Terms & Conditions may only be varied in writing signed or agreed by us.

22.4 A person who is not a party to the Contract shall have no right to enforce any term of the Contract under the Contracts (Rights of Third Parties) Act 1999.

23. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.