Online Orders: Cancellations, Returns and Refunds
Kent Cabling & Data Solutions LTD
Last updated: 20/09/2026
This policy explains how to cancel an online order, return goods and request a refund from Kent Cabling & Data Solutions LTD
1. Cancelling an order before delivery
If you want to cancel before your order has been dispatched, contact us as soon as possible. If it has already been dispatched, you may still have the cancellation rights described below.
2. Changing your mind about goods bought online
For most goods bought online as a consumer, you can cancel your order without giving a reason. The cancellation period ends 14 days after the day you, or someone you nominate, receives the goods. If goods in one order are delivered separately, the period generally runs from receipt of the last item.
To cancel, send us a clear statement by email or post using the details in section 9. You can contact us before the goods arrive. If you cancel after receiving them, you must send them back within 14 days of telling us you want to cancel.
You may inspect the goods as you would in a shop. If you handle them more than is necessary to establish their nature, characteristics and functioning, we may reduce your refund to reflect any resulting loss in value.
3. Goods that may not qualify for change-of-mind cancellation
The legal right to cancel does not apply to some goods, including goods made to your specifications or clearly personalised. An item is not necessarily excluded simply because it was ordered on request or cut from stock; whether an exception applies depends on the particular goods and order.
We will tell you before you order if we consider an item excluded from the change-of-mind cancellation right. These exceptions do not remove your rights if goods are faulty or not as described.
4. Return costs and refunds for change-of-mind cancellations
Unless we agree otherwise, you are responsible for the direct cost of returning goods after a change-of-mind cancellation, provided we told you about this before you ordered. If goods cannot normally be returned by post, we will provide the required information about return costs before you order.
We will refund:
- the price paid for the cancelled goods; and
- the original delivery charge, up to the cost of our least expensive standard delivery option offered for your order.
We do not have to refund any extra amount you paid for express or other enhanced delivery.
We will refund you without undue delay and no later than 14 days after we receive the goods back, or 14 days after you provide evidence that you sent them back, if earlier. We may withhold the refund until we receive the goods or that evidence. We will use the same payment method you used to pay, unless you expressly agree otherwise, and we will not charge a fee for the refund.
5. Faulty, damaged or misdescribed goods
Goods we supply to consumers must be as described, of satisfactory quality and fit for purpose. If they do not meet these standards, you have rights under the Consumer Rights Act 2015.
Depending on the circumstances, you may be entitled to:
- reject the goods for a full refund within the 30-day short-term right to reject period;
- a repair or replacement; or
- a price reduction or final right to reject if a repair or replacement is unavailable or unsuccessful.
The relevant periods and remedies depend on the facts. Please contact us promptly with your order number and details of the problem. We may ask for photographs to help investigate, but photographs are not a condition of your statutory rights. We will cover reasonable return costs where goods are faulty or otherwise do not meet your statutory rights.
6. Services and installation booked online
If you buy a service from us online as a consumer, you will generally have 14 days from the day after the contract is made to cancel.
If you expressly ask us to start work during the cancellation period and then cancel, you may have to pay a proportionate amount for work performed up to the time you tell us you are cancelling. If the service has been fully performed during the cancellation period, and the legal requirements for starting early and acknowledging the loss of cancellation rights have been met, you may lose the right to cancel.
Services must be carried out with reasonable care and skill. If there is a problem, your statutory remedies may include repeat performance or a price reduction.
7. Orders containing both goods and services
An order for goods together with installation or other services may have different cancellation rules depending on how the contract is structured. Contact us if you wish to cancel part or all of a combined order, and we will explain the rights that apply to your purchase. Your statutory rights remain unaffected.
8. Business orders
The consumer change-of-mind cancellation rights in this policy do not generally apply to purchases made wholly or mainly for business purposes. Business returns and cancellations are governed by the terms agreed for the order and applicable law. Contact us if you have a problem with a business order.
9. How to contact us or return goods
To cancel, request a return or report a problem, contact:
Kent Cabling & Data Solutions LTD
Email: info@kentcabling.co.uk
Telephone: 03302237510